Privacy Policy

Last Updated: November 4th, 2024

Raven Monitor (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our Software as a Service (SaaS) platform. By using Raven Monitor, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect certain information from you to provide and improve our services. This may include:

  • Account Information: When you register for Raven Monitor, we collect your name, email address, and password to create and secure your account.
  • Payment Information: We use Stripe to process payments. Raven Monitor does not store your credit card or payment details; however, Stripe may collect and store payment information according to their Privacy Policy.
  • Usage Information: We automatically collect information about your interactions with our service, including IP address, browser type, and other usage data.
  • Support Information: If you contact us for support, we may collect information related to your issue and our correspondence with you.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Service: We use your information to operate and enhance Raven Monitor, personalize your experience, and improve our offerings.
  • Billing and Payments: Information is collected to process payments for services, managed securely via Stripe.
  • Support and Communication: We may use your contact details to respond to inquiries, provide updates, and communicate necessary service information.
  • Compliance and Security: Information is used to detect, prevent, and address security threats, fraud, or other harmful activities, and to comply with legal requirements.

3. How We Share Your Information

We do not sell your information. However, we may share it in the following cases:

  • Third-Party Service Providers: We share your information with third-party vendors, like Stripe, who assist us with payment processing and other business operations. These providers are only allowed to use your information as necessary to perform their functions on our behalf.
  • Legal Compliance and Protection: We may disclose your information to comply with laws, regulations, or legal processes, or if necessary to protect our rights, property, and users.
  • Business Transfers: If Raven Monitor undergoes a business transaction, such as a merger or acquisition, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information as long as your account is active or as needed to provide our services. You may request deletion of your data at any time, and we will comply unless we need to retain information to meet legal obligations or resolve disputes.

5. Security

We use industry-standard measures to protect your information. While we strive to safeguard your data, no method of storage or transmission is entirely secure, and we cannot guarantee complete security.

6. Your Rights and Choices

You have the right to access, update, or delete the personal information we have collected about you. You may also opt out of certain communications by following the unsubscribe instructions in those communications or by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Raven Monitor
Email: roy@royldevelopment.com